1. Return Eligibility

To qualify for a return and full refund, items must satisfy the following conditions:

• The return request is submitted within 30 days from the delivery date.
• The product is in its original, unused condition, free of signs of wear, scratches, or alterations.
• The item must be accompanied by its original packaging, dust bags, protective plastic, and manual (if applicable).

2. How to Initiate a Return

1. Contact Support: Send an email to win9394cc@outlook.com with the subject line “Return Request – [Your Order Number]”.
2. Provide Details: Briefly describe the reason for return and attach clear photos if the item arrived damaged or defective.
3. Receive Instructions: Our support team will respond within 24–48 hours with the return shipping address and instructions.
4. Ship the Item: Carefully package the item and send it via a trackable shipping method.

3. Refund Processing

Once your returned parcel is received and inspected by our warehouse (usually within 2–3 business days of arrival):

• We will notify you via email confirming the approval or rejection of your refund.
• Upon approval, your refund will be processed immediately to your original method of payment.
• Depending on your banking institution or card issuer, funds typically reflect on your statement within 3–7 business days.

4. Damaged, Defective, or Incorrect Items

If you receive a package that was damaged during transit or contains a defective or incorrect item, please email us at win9394cc@outlook.com within 7 days of delivery. We will immediately arrange a free replacement or issue a 100% full refund at zero extra cost to you.

5. Exchanges

We are happy to exchange items for different sizes or styles. Please contact our support team at win9394cc@outlook.com to facilitate an exchange.