Frequently Asked Questions
Find quick answers to common questions about our products, shipping, and services.
1. Shipping & Delivery
Where do you ship?
We provide international tracked shipping worldwide to the United States, Canada, Europe, Australia, and Asia-Pacific.
How long does shipping take?
Orders are processed within 1–2 business days. Standard international transit typically takes 7–14 business days depending on your destination.
How can I track my parcel?
As soon as your package is dispatched, we will send an email with your tracking number and direct tracking link. If you need assistance tracking, email win9394cc@outlook.com.
2. Products & Quality
Are your products unbranded?
Yes, all our watches and bags are unbranded (no visible exterior logos or trademarks). We emphasize pure minimalism, clean aesthetics, and superior everyday utility.
Are the watches water-resistant?
Our watches feature 3 ATM to 5 ATM water resistance, meaning they withstand splashes, hand washing, and rain. We advise against submerging watches in hot water or wearing them while showering.
How do I care for canvas and leather bags?
For canvas items, spot clean with a damp cloth and mild soap. For leather/vegan leather items, wipe clean with a soft microfiber cloth and avoid prolonged direct sunlight exposure.
3. Payment, Orders & Returns
What payment methods are supported?
We support all major Credit & Debit cards (Visa, MasterCard, American Express), PayPal, and secure standard checkout protocols.
What is your return policy?
We offer a 30-day return policy. Simply email us at win9394cc@outlook.com to initiate a return or exchange.